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07 January 2008

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Frances

What on earth will the future of American customer service look like? It is absolutely the pits. Politeness doesn't get you anywhere, either. I generally defer these calls to the Italian husband for him to put the fear of mighty G into whoever is on the other end! I should send him out on contract for making magnificently controlled yet justifyably irate customer service calls!

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why the bottom of the ninth?

  • For as long as I can remember, I have always loved the game of baseball. Like life, it is a game that is measured in small moments, a single pitch, a missed sign, a sacrifice fly to right in the bottom of the ninth to score the winning run. Moments when things change, sometimes forever. The bottom of the ninth is about those moments.
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heartstrings

  • "People will come, Ray... They'll walk out to the bleachers, and sit in shirt-sleeves on a perfect afternoon. They'll find they have reserved seats somewhere along one of the baselines, where they sat when they were children and cheered their heroes. And they'll watch the game, and it'll be as if they'd dipped themselves in magic waters. The memories will be so thick, they'll have to brush them away from their faces. The one constant through all the years has been baseball. ... It reminds us of all that once was good, and it could be again. People will most definitely come." - Field of Dreams, 1989

i believe